We get a lot of questions about how our shipping works, let's break it down.

Rates

We use a direct API link to Australia Post for our rates, so the rates you see at the checkout are fed directly from Australia Post. The rates are not estimates, they are the actual Australia Post rates, we do not add any extra to the price.
The rates are based on the actual weight of the order [or the cubic weight if its higher] and your delivery address. 
We don't make any profit from shipping rates, we only charge you what we're charged.

Custom Packaging

Our custom packaging is beautiful + strong so that your plants arrive safe and in good condition. We don't charge any additional price for packaging materials.

Plants

We send plants exclusively with Australia Post Express. Our shipping app knows when there is a plant in the order and will only display Express Post rates. 
As plants are top priority we ship them with the fastest method possible.

Magical Minis

Our Magical Minis range are planted and shipped in 50mm pots to make them light. This means we can offer capped price shipping if you only order plants within the 50mm range.
Other plants can weigh up to 1kg with the extra weight coming from extra potting mix, keeping the pot small means the plant is light and can ship cheaper than others.
***Please note if there are any other plants or accessories aside from the 50mm range in your cart it will default to calculated shipping rates***

Accessories

Accessories can be shipped with either Parcel Post or Express Post. Our shipping app will assess your shopping cart and identify what you are shipping. If you only have accessories in your cart, it will display rates for Parcel Post and Express Post, however if you have accessories + plants in your cart it will only show rates for Express Post.

Keyrings

We use untracked letters for posting keyrings, these are sent in a large letter using stamps so there is no way to track these deliveries. 
We do give the option at the checkout to select a paid shipping option with tracking, including Parcel Post and Express Post.
Delivery timeframes for untracked letters are generally a few weeks but can take much longer to arrive.

 

We are plant packing experts! Read on to learn more

 

 

Every plant from Uprooted has been lovingly tended to and cared for, so of course we want to ensure that when it reaches you after its trip in the mail, it arrives in tip top condition. After months of researching and testing all types of packaging ideas and options, we have crafted an architectural plant packing system that will keep your plants snug, healthy and intact. Whilst typical packaging for online shopping relies heavily on bubble wrap or paper to keep items padded, when you’re sending plants the trick is actually to keep the plants in place so that they a) can’t get bumped around and b) their leaves stay as in tact as possible. 

 

We use high quality boxes to protect your precious cargo

 

We use high grade cardboard for the packaging for not just the box on the exterior, but also within the walls to give it the box extra structural integrity – necessary for strengthening the outer shell! Each box has ample air space within it to ensure that the plant has access to oxygen and isn’t squeezed into place. The box is clearly marked “this side up” and “contains live plants” so that the postie knows how to handle your precious cargo

 

 

Your plant will arrive already in a pot

Each plant (with the exception of tube stock) will come in its own nursery pot eliminating the need for you to pot it up once you receive it – what a relief! This helps to keep the plant even healthier as it removes the stress from having its roots exposed. We carefully use plastic wrap, tape and tissue paper to ensure the dirt stays where it should (in the pot), and tissue paper around the leaves to gently protect them from the sides of the box

 

 

When your plant arrives…

Ensure you delicately and carefully cut through any tape on the top and bottom of each box. Then hold the outside of the box, whilst pulling the inner layer of cardboard out so you can slide your plant safely out. And there you have it, your new brand new plant, ready to sit on a shelf or window sill!

We recommend leaving your new plant in its pot for a minimum of 2 weeks before repotting, this allows time to acclimatise to your home and reduce unnecessary stresses.