Order processing delays

We are experiencing larger than normal order volumes and this is causing delays in order processing. We pack all orders with extra care and lots of love, this takes extra time.

We hope to have orders shipped within 3-4 days of receiving them and are working 12 hour shifts to have them packed and sent as fast as possible.

Team Uprooted


Australia Post are facing intermittent delays with postage right now, some parcels are arriving very quickly and others are facing delays. This is not something we can predict but we do pack with extra care so your plants arrive in good condition!
Most parcels are arriving in under a week, which is perfect!

All of our plants are shipped in their pots, they are usually perfectly fine for a couple of weeks in transit and after more than 80,000 plants delivered we have not yet had one arrive dead.

Please note these delays are out of our control and are predominantly driven by Covid.

Read more info in our FAQ pages, linked below and in the header menu.